Q: What is our return/exchangeable policy?

Returns are accepted if returned within 10 days (for local order) and 15 days for international orders depending on a sizes availability.

Only clothes that are unworn, unaltered, unwashed and in its original packaging with price tag still attached can be returned and exchanged.

For returns and exchanges, customers are advised to notify us first at [email protected] by quoting the order number and product details.

Please refer below for our terms and conditions;

PRODUCTS
RETURNABLE
EXCHANGEABLE
Full price items
YES
YES
Sale and markdown items
NO
NO
Accessories and bags
NO
NO
Ladies wear
NO
NO

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

Q: How do I return/exchange something to you?

You can return any items to us within 10 days of receiving your order (just make sure your items are in the original conditions still attached). Please repack your items in the original packaging and ensure it is secured.

Returns can be dropped off at the nearest Poslaju counters centre and kindly keep a record of your return tracking number.

Please write your parcel with the address given below:

Karamunsing Complex, Lot 2, First Floor,
88300, Kota Kinabalu, Sabah.
+60176655785

For exchanged, shipping costs is will be your charges.

Q: When will you process my return items?

Once received, we will take 2-3 working days (Monday-Friday) to process the parcel. We will update you via email once the process is complete.

Q: Can I come and collect or return a parcel in person?

We truly apologize as we don’t accept walk-in/pickup. Purchasing via website must be exchanged via email/website.